Refunds and order help.

If something you bought from Patrick Foundry doesn’t work or isn’t what the page described, tell us and we’ll make it right.

AI Gap Map.

The Gap Map ($97 Standard or $149 Thorough) is paid through Stripe. Every Gap Map is AI analyzed and reviewed by a person before delivering. We email your Gap Map within 5 business days after we receive both your payment and your completed form.

• Before we start: If we haven’t started your report, ask and we’ll refund it in full. If you ask to cancel after we’ve started, we’ll still deliver your report, and the 5-business-day refund still applies.
• Late delivery: If we don’t deliver your report within 5 business days after we receive your payment and completed form, you can ask for a full refund. If we’ve already delivered late, you can still ask within 14 days after the late delivery.
• After delivery: Once your report is delivered, it isn’t refundable, with one exception: if it’s missing what your tier includes, or is based on the wrong business or clearly misreads your answers, tell us within 14 days after delivery and we’ll correct it within 5 business days, or refund you in full if we can’t. This doesn’t limit any rights you have under law.
• Credit: The full amount you paid for your Gap Map ($97 or $149) is credited toward a Patrick Foundry package if you book a package or join our implementation waitlist within 30 days after your report is delivered. On the waitlist, your credit is kept while you wait. When a spot opens, we’ll offer it to you in writing, and you’ll have 14 days to accept it and use your credit. If you decline or don’t respond within those 14 days, the credit ends, unless you ask us within that time to hold it for the next opening. See the Gap Map terms.

Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days after we approve them (your bank sets the exact timing). To ask, use our contact form, reply to any email from us.

AI implementation packages and maintenance.

Joining the package waitlist is free. Package and maintenance payments, cancellations and refunds are set out in the written agreement you sign before any implementation payment. In short: if you cancel before work starts, your first payment is refunded in full; if you cancel after work starts, you pay only for completed milestones listed in your project scope and owe nothing for undelivered work; maintenance can be cancelled any time, effective at the end of the month you’ve paid for.

Maintenance is optional and opt-in only. Paid plans are billed monthly through Stripe. For Growth and Custom, the first month is included at no charge and does not turn into a paid plan unless you confirm you want to continue. Cancel anytime; cancellation takes effect at the end of the current paid month, and the current month isn’t refunded unless the law requires it. Billing errors, such as a duplicate charge, are always corrected.

Bid Alerts.

The trial is free and needs no card. Paid plans can be cancelled any time; service continues to the end of the period you already paid for. We don’t give partial refunds for unused time. If you ask within the first 7 days of your first paid month, we’ll refund that first payment in full. Details: Bid Alerts terms. Email bids@patrickfoundry.com.

Field Office kits (Payhip).

Kits are instant digital downloads. If a file won’t open, is missing, or doesn’t match the kit page, email kits@patrickfoundry.com with your order email. We’ll fix it or send a working file, and refund you if we can’t.

Digital guides (Etsy).

Guides are sold and delivered through Etsy, and Etsy’s purchase protections and our Etsy shop policies apply. If a download doesn’t work, message us on Etsy or email hello@patrickfoundry.com.

New Foreman Starter Kit (printed by Lulu).

Each kit is printed to order. If yours arrives damaged or misprinted, email hello@patrickfoundry.com with your order number and photos, and we’ll arrange a replacement or refund with Lulu.

Apparel (Printify).

Shirts are printed to order. For a damaged, defective or wrong item, email hello@patrickfoundry.com with your order number and photos.

Contact.

Patrick Foundry LLC · 6625 Argyle Forest Blvd, Ste 4 #1029, Jacksonville, FL 32244 · hello@patrickfoundry.com